Refund policy

Returns, Shipping & Service Policy

1. All Sales Are Final
All sales are final. We do not accept returns, refunds, or exchanges, except in cases where your order cannot be fulfilled due to circumstances on our end (e.g., an item is out of stock or unavailable). By placing an order, you acknowledge and agree that all purchases are final.

2. Order Accuracy & Issues
Customers are responsible for reviewing all product details, sizing, and estimated delivery times prior to purchase. If an order issue occurs—such as receiving an incorrect or damaged item—you must notify us within 2 days of delivery, providing your order number and clear photos of the item received. We will assess the issue and, if the error is on our part, work toward a resolution.

3. Extended Shipping Items
Certain items are labeled as Extended Shipping due to international sourcing. These items have longer delivery times, and while we provide average shipping time frames, delivery by a specific date cannot be guaranteed.

Delays may occur due to weather, shipping carriers, customs, holidays, or other unforeseen circumstances. If you require an item by a certain date, you must either:

  • Purchase well in advance, or

  • Contact us prior to ordering to discuss potential options.

By purchasing extended shipping items, you acknowledge the international nature of sourcing and accept that delivery timing is not guaranteed. We are not responsible for delays or for items failing to arrive by a requested date.

4. Packaging, Shipping, and Liability
Every item we ship is recorded and documented prior to shipment. This ensures the item is packaged correctly, in the expected condition, and sent as described.

Once an item is in transit, all liability for loss, damage, or delay falls on the shipping provider, not us. Each package is insured, and customers should contact the shipping provider to file claims for any issues during transit.

Any chargebacks or disputes arising from damage or loss during shipping will be disputed, as Aura Archivable is not liable for issues caused by the courier.

5. Right to Deny Service
We reserve the right to deny service to any customer at our discretion. This includes, but is not limited to:

  • Orders flagged as medium or high risk,

  • Failed verification,

  • Customers exhibiting rude, abusive, or threatening behavior, including threats of chargebacks, and

  • Any other instances deemed inappropriate by our team.

6. Chargebacks & Compliance
We do not accept chargebacks. All orders are final once paid and processed. Any customer attempting a chargeback will have the dispute contested, and our clear policies serve as enforceable proof that all sales are final. Customers violating these terms may be banned from future purchases.

7. Customer Responsibility
It is the sole responsibility of the customer to read and understand these policies prior to purchase. Any failure to review or comply with these policies does not shift liability to us.

8. Limitation of Liability
By purchasing from us, you agree that our liability is limited to the fulfillment of the order as described. We are not responsible for delays, loss, or damage caused by shipping carriers, customs, or external factors.